Unleashing the Power of Organizational Citizenship Behavior: A Comprehensive Study
Purpose – The overarching aim of this systematic review is to provide an exhaustive examination of the extant literature on Organizational Citizenship Behavior (OCB) that spans over two decades. Specifically, the focus is on uncovering the antecedents and consequences of OCB, while also delving into the mediating and moderating variables that influence these relationships.
Design/Methodology/Approach – A total of 54 empirical studies, published between 2006 and 2021, were meticulously selected from premier academic databases such as Scopus, Google Scholar, Research Gate, Emerald Insight, Science Direct, and Web of Science. These studies rigorously explore the antecedents, outcomes, and intervening variables in both antecedent-OCB and OCB-outcome relationships.
Findings – This review brings to the fore a multitude of antecedents and outcomes of OCB, and scrutinizes the mediators and moderators that operate in these causal pathways. Notably, the review identifies a research gap concerning the mediators and moderators affecting the antecedent-OCB and OCB-outcome linkages. Furthermore, the paper delineates prospective antecedents and outcomes along with potential mediating and moderating variables to elucidate these relationships.
Originality/Value –To the authors' knowledge, this constitutes one of the earliest comprehensive reviews addressing the multi-dimensional aspects of OCB. Although one similar review exists focusing solely on the public sector across different temporal scopes, the present study provides a more inclusive, cross-sectoral analysis, thereby augmenting existing scholarly discourse.