Examining The Impact of Emotional Intelligence on Project Success in Small-Scale Aviation Projects

Abstract

Purpose – This study aims to investigate the role of soft skills, particularly emotional intelligence, in resolving conflicts and addressing task interdependency within multidisciplinary teams in the aviation sector. While project management has traditionally emphasized hard skills like technical expertise, the significance of soft skills has often been overlooked. This research focuses not only on defining small-scale projects and their characteristics, but also on understanding the contribution of soft skills to project success. Additionally, we introduce the variable of task interdependence into our model, recognizing its heightened relevance in time-constrained small-scale projects compared to larger infrastructure projects.

Design/Methodology – Quantitative research technique with cross sectional survey design was used in the study. Purposive sampling technique was adopted to collect the responses. Survey questionnaires were distributed to suitably qualified project employees working in selected airports of Pakistan. Multiple regression analysis was done to test the hypotheses based on data collected from 275 participants involved in small-scale aviation projects.

Findings – The results depicted the relationship between emotional intelligence and project success, mediated by the task interdependency; however, contrary to the claims made in past researches, conflict modes did not mediate the relationship between EI and PS, hence paving way for novel insights into the project management field with specific application in the small-scale projects where this was not explored earlier. The positive relationship between emotional intelligence and project success did not allow conflict modes to affect project outcome.  

Originality/Value – This study is the first of its kind to be conducted in the aviation industry of Pakistan. The study adds value by reiterating the role of emotional intelligence on influencing project success and not enabling conflict modes to negatively affect the project outcome in projects conducted by small teams in the aviation sector.